problem connecting my mobile zontes m310

[santiic3]

Hello, I still can't connect my motorcycle through easy connect, I have tried with the Chinese carbit ride app but nothing, when I enter easyconnect only a qr appears and the ssid and password do not appear, I don't know what else to do, can someone help me?

[forozontes]

I have read from another user that it is necessary to lock your phone screen vertically for it to connect, that could be it. I don't have a motorcycle with connectivity and I can't investigate.